TruePoint Restoration serves Katy across Harris, Fort Bend, and Waller county — Cinco Ranch, Cross Creek Ranch, Firethorne, and beyond. Same-day emergency extraction, structural drying, and insurance-grade documentation from a local, owner-operated crew. Katy knows flooding — Harvey and the Barker/Addicks reservoirs — but most of our calls here are everyday failures: attic HVAC leaks, burst pipes, and appliance floods. Call or text **(346) 271-7004** with your location and a photo.
Local to Katy
Katy is big and spread out, which is exactly why local response matters. TruePoint Restoration is owner-operated in the Greater Houston area, so you’re not waiting on a franchise crew routed in from another region while water spreads through your walls and floors. Local number, local crew, fast arrival.
Katy is not one jurisdiction. The old city sits where Harris, Fort Bend and Waller counties meet and runs its own fire department, while most of what people call Katy is unincorporated Harris or Fort Bend County served by emergency services districts. Which side of a county line your subdivision falls on decides your permits and your drainage district.
What causes water damage in Katy homes
- Attic HVAC condensate leaks. Katy’s AC systems live in the attic; a clogged condensate line drops water through the ceiling all summer.
- Appliance and supply-line failures. A burst washer hose or dishwasher line releases hundreds of gallons — a common call in Katy’s many newer homes.
- Water heater failures, often in the attic, dropping water straight down.
- Reservoir and storm flooding. Areas influenced by the Barker and Addicks reservoirs have serious flooding history — Harvey put water in thousands of Katy homes. That’s a flood-insurance matter, distinct from an inside pipe failure.
The reservoirs, and what 2017 actually taught
Addicks and Barker are dry reservoirs. They hold nothing most of the year, they are designed to fill, and the land inside their pools includes neighborhoods that were built there. In 2017 the pools filled beyond design and controlled releases were made into Buffalo Bayou, so homes flooded in two distinct ways — inside the pool from impoundment, and downstream from the release.
Both are flood. Neither is a homeowners claim. And both produced the same paperwork problem: owners who could not prove what their house was like beforehand, or what was actually done to dry it afterward.
Where water came from a neighbor’s failure rather than a reservoir — an upstairs unit, a shared wall, a builder defect — the recovery route is subrogation, and that only works if the cause was documented before the repair.
Newer houses fail differently
Cinco Ranch, Cross Creek, Firethorne and the rest are two-story, engineered-lumber, PEX-and-manifold construction with the air handler in the attic and a second-floor laundry more often than not. That combination produces a specific Katy loss: a supply failure on the second floor that is already in two ceilings, the cavity between the floors, and the stairwell before anybody hears it.
The counter is cheap. Leak detectors under the upstairs laundry, behind the refrigerator, and in the attic drain pan cost less than the deductible and catch exactly this failure.
Outdoor kitchens and the grill fire
The other Katy pattern is a fire that starts outside and comes in — built-in grills, gas runs to outdoor kitchens, and covered patios sharing a roof structure with the house. A patio fire reaches the attic through the soffit and puts smoke through the whole upper floor while the flame stays outdoors. What to do after a house fire applies from the first minute, and the HVAC goes off before anything else.
What we do
- Map the water with moisture meters and thermal imaging.
- Extract and dry with commercial equipment until readings are normal.
- Prevent mold by beating the 24-to-48-hour window.
- Document for insurance in the format adjusters expect.
Cost, and the two-story multiplier
- Which floor it started on. Second-floor water is a two-ceiling job with a wall cavity in between, and it costs roughly double the ground-floor equivalent.
- Engineered lumber. I-joists and laminated beams are strong and thin, and they tolerate prolonged saturation far worse than dimensional lumber. Drying them properly takes longer and is not optional. A caught-fast single-room loss is low thousands. Second-floor water down through the ground floor, or reservoir flooding, reaches five figures. How mitigation is priced in Houston lays out the line items.
Insurance in a designated flood pool
Katy’s wind and hail normally sits on the homeowners policy. This is inland, not coastal windstorm territory. Flood is the separate one, and inside the reservoir pools it is the only policy that responds.
Two specifics. Flood policies carry a waiting period, so buying one when a storm is already named accomplishes nothing. And if your subdivision is on the Fort Bend side, your flood map, your drainage district and your MUD are different from your neighbor’s across the county line.
Free, tonight
- Check whether you are inside the Addicks or Barker pool. The county floodplain viewer answers it in a minute.
- Confirm your flood policy exists and is past its waiting period.
- Look at the attic drain pan and the secondary line, and put a detector in the pan.
- Photograph every room, dated, and the outdoor kitchen gas connections too.
What TruePoint does in Katy
We are a mitigation contractor. Not plumbers, not electricians, not HVAC, not a rebuild company, and not public adjusters.
We do moisture mapping, extraction, containment, drying with daily logged readings, removal of what cannot be saved, smoke and soot work, and documentation an adjuster can work from. Katy across all three counties, and south into Richmond and Rosenberg: call or text (346) 271-7004.
If you have water damage right now
Stop the source if you safely can, cut power near standing water, lift your belongings, photograph everything, then call or text (346) 271-7004. If it doesn’t need professional drying, we’ll tell you.
Serving Katy and the surrounding Greater Houston metro. See all our service areas.
